Privacy Policy

As the leading provider of real-time Statistical Process Control software and solutions, InfinityQS International, Inc. (“InfinityQS”) understands the importance of the privacy of personal information.  We are committed to making sure you understand how carefully we handle any personal information you may provide to us.  By “personal information,” we mean information that relates specifically to you as a person, such as your name, address, phone number or email address.  InfinityQS is committed to protecting your privacy and we have created this privacy policy to describe and explain our practices concerning personal information we collect on our web sites.  You understand that by using our website, you consent to the collection and use of personal information about you as set forth in this Privacy Policy, including the transfer of such information to the United States or other countries for storage, processing, and use by InfinityQS and its affiliates.

This privacy policy covers only the website http://www.InfinityQS.com, the home page for InfinityQS.  It does not cover any other website.  From time to time, our web site may contain links to other sites that are not owned or controlled by InfinityQS.  Please be aware that this privacy policy applies only to personal information collected by InfinityQS on its web site.  InfinityQS is not responsible for the privacy practices of third party web sites, and we do not endorse or make any representations about these third party sites.  We encourage you to be aware when you leave an InfinityQS web site and to read the privacy policies of every web site that collects personal information.  

The Personal Information We Collect

In order to better serve our clients and those interested in our products and services, InfinityQS may collect personal and non-personal information through our web sites.  The submission of personal information, however, is voluntary.  

InfinityQS’ web sites are designed to allow you to visit them anonymously to learn about the company, our products and many of our customer success stories without disclosing personal information.  If you request certain information or items, however, like a free trial of our ProFicient SPC software, or you view a webinar, we will ask you for personal information that allows us to respond effectively to your request.  The information we request is your name, job role and responsibility, company name, address, email address, phone number, and the objective you are seeking to achieve. 

If you register to attend our annual user conference, Infusion, we will collect credit card information from you if you elect to pay for the registration by credit card.  We use your credit card information only to process your purchase through a credit card processor and we use secure socket layer (“SSL”) technology to encrypt your credit card number when we communicate it to the processor.  We do not retain your credit card information after your order is processed.

Cookies and other non-personal information. As is true of most web sites, we automatically gather certain non-personal information, such as Internet protocol (IP) addresses, from visitors to our web sites and store that information in log files.  We use this information, which does not identify individual users, to analyze trends, to administer the site, and to track users’ movements around the site.  We do not link this automatically-collected data to personal information. 

We also use third-party tracking services that use cookies to track only non-personal information about visitors to our web sites.  This service allows us to gather general web traffic patterns and behaviors, but users are not tracked individually and their personal information is not linked to the tracking results. 

How We Use the Personal Information We Collect

We collect personal information on our web sites for various purposes, including:

  • To fulfill requested services such as a trial or demo CD of our products, or a webinar.
  • To contact you about products or services we think may be of interest to you.
  • To send you promotional materials.

Every email we send includes a link allowing you to unsubscribe from future marketing communications.  So, if you no longer wish to receive our promotional communications, you can opt-out of receiving them by clicking that link.  You can also let us know your preferences by emailing us at sales@InfinityQS.com or by sending a request to us using the contact information provided in the "How to Contact Us” section below.

Sharing the Personal Information We Collect

InfinityQS will not sell, rent or give away client information to other companies for use in selling others' products or services.  We do, however, use other third parties to provide us with necessary services such as credit card processing, shipping, or providing Internet service.  When you request a service from us, such as a free trial or demo CD of our products, or when register for Infusion, we will share your personal information as necessary for that third party to provide that service.  Such third party providers include credit card processors, delivery companies, and other service providers that enable us to fulfill a request from a client. 

Infusion and other company-sponsored events. InfinityQS hosts an annual user conference, called Infusion, to explore the real issues our clients face every day in maintaining quality in their manufacturing process.  When you register on our web site to attend this event, we request certain information from you, such as your name, email address, company and industry.  As discussed above, we will also collect credit card information if you elect to purchase your registration by credit card, but we only share that information with the credit card processor and do not retain your credit card information after your registration has been processed.

Choices Regarding Your Personal Information

At InfinityQS, we are committed to giving you a choice, whenever possible, as to how we use your information. You can always change your preferences by clicking on the “unsubscribe” link in the emails we send or by contacting us directly through one of the channels described in this privacy policy.

Although InfinityQS makes every effort to protect your privacy and give you a say in how we disclose your personal information, we may need to disclose personal information as required by law or when we believe such disclosure is necessary to protect our rights or to comply with a judicial proceeding, court order, or legal process served on us.  We also reserve the right to disclose personal information in connection with the sale or other transfer of all or part of our business, and to disclose personal information to law enforcement authorities upon request.

Access to Your Personal Information

Any time you would like to see the personal information InfinityQS maintains about you, you can request a copy of such information.  Simply send an email with “Personal Information Request” in the Subject line to marketing@InfinityQS.com. You can also receive this information by sending a letter to the address indicated at the end of this privacy policy. We will do our best to respond to your request within a reasonable time.  At a minimum, we will contact you within 30 days to tell you approximately how long it will take us to fulfill your request.

Changes to your personal information. If your personal information changes and you would like to update the personal information in our records, please send an email requesting those changes to marketing@InfinityQS.com.  Alternatively, you can send us your requested changes by mail to the address indicated below.

Security

The security of your personal information is important to us.  As a result, InfinityQS uses a number of generally accepted industry standard measures to protect against loss or unauthorized access to the personal information that has been provided to us.  These measures include administrative policies and procedures, as well as technical safeguards. Unfortunately, no method of transmission over the Internet or method of electronic storage is completely secure.  As a result, although InfinityQS strives to use commercially acceptable means to protect your personal information, it cannot guarantee its absolute security.  

In the unlikely event individual personal information has been acquired, or we reasonably believed has been acquired, by an unauthorized individual and applicable law requires notification, InfinityQS will notify the affected customers of that breach.  We will provide such notice promptly, although notification may be delayed if InfinityQS or any law enforcement agency determines that notification would hinder an investigation.

If you have questions about security on our web site, you may email us at marketing@InfinityQS.com.

Changes to this Privacy Policy

We may change this privacy policy at any time. So, please review it frequently. If we change our privacy policy in any material way, we will notify you here, or by posting a notice on our home page, www.InfinityQS.com.

How to Contact Us

If you have any questions, comments, or concerns about this privacy policy or our privacy practices, please either send us an email to marketing@infinityqs.com or contact us by mail to the following address or by phone at the number listed below:

InfinityQS International, Inc.
12601 Fair Lakes Circle, Suite 250
Fairfax, VA 22033
Phone: (703) 961-0200

Effective Date:  January 01, 2013